WEBSITE TERMS OF USE

1. INTRODUCTION

These Terms of Use ("Terms") govern your access to and use of the website located at www.costbetter.co.uk (the "Website"), operated by Textuit Ltd, a company registered in England and Wales with registered number 17081478 and registered office at Uhy Williamson Croft, York House, 20 York Street, Manchester, England, M2 3BB ("we", "us", "our").

By using this Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

These Terms apply to the Website only and do not govern use of any software product or services, which are subject to separate contractual terms.

2. ABOUT THIS WEBSITE

This Website provides information about our software products and services aimed at legal professionals and law firms.

Content on this Website is provided for general information purposes only.

3. USE OF THE WEBSITE

You agree to use the Website lawfully and must not:

• misuse the Website by introducing viruses, trojans, or other harmful material;

• attempt unauthorised access to the Website, server, or databases;

• interfere with the Website’s operation or security;

• use automated systems (e.g. scraping, bots) without permission;

• use the Website in any way that breaches applicable law or regulation.

We reserve the right to suspend or restrict access where misuse is suspected.

4. INTELLECTUAL PROPERTY

All intellectual property rights in the Website and its content (including text, graphics, logos, and software) are owned by or licensed to us.

You may:

• view and download content for personal or internal business use only.

You must not:

• reproduce, distribute, or modify content without our prior written consent;

• use our branding without permission.

5. NO RELIANCE ON INFORMATION

The content on this Website is not intended to constitute legal advice.

No solicitor-client or other professional relationship is created through use of this Website.

While we make reasonable efforts to keep information up to date, we make no representations, warranties, or guarantees (express or implied) that the content is accurate, complete, or current.

6. LINKS TO THIRD-PARTY WEBSITES

This Website may contain links to third-party websites.

We have no control over and accept no responsibility for the content, policies, or practices of third-party websites.

7. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for any liability that cannot be excluded under English law.

To the extent permitted by law, we exclude all implied conditions, warranties, representations, or other terms that may apply to the Website.

We will not be liable for:

• loss of profits, sales, business, or revenue;

• business interruption;

• loss of anticipated savings;

• loss of goodwill; or

• any indirect or consequential loss.

8. AVAILABILITY

We do not guarantee that the Website will always be available or uninterrupted.

We may suspend, withdraw, or restrict availability for business or operational reasons.

9. SECURITY

While we implement appropriate security measures, you acknowledge that transmission of information over the internet is not completely secure.

You submit information at your own risk.

10. CHANGES TO THESE TERMS

We may revise these Terms at any time by updating this page.

You are expected to check this page periodically to take notice of any changes.

11. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

12. JURISDICTION

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or related to use of the Website.

13. CONTACT

For queries about these Terms, please contact:
enquiries@costbetter.co.uk

REFUND POLICY

1. Global Refund Policy

1.1. Unless required by applicable law and as set out below, all Transactions are non-refundable and non-exchangeable.

1.2. We may issue refunds if you exercise an applicable statutory withdrawal or refund right (see section 2 below) and/or request a refund within 14 days from the date of the Transaction. If you exercise this right, you will receive a full refund of the relevant Charges you have paid to us, unless during that 14-day period, you started downloading, streaming, using or benefiting from the Product, when during your Transaction you agreed for us to make the Product available for your use before the end of that 14-day period.

1.3. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

1.4. This Policy does not affect consumer rights in relation to Products which are not as described, faulty or not fit for purpose (see section 4 below).

1.5. Refund requests must be made within the applicable statutory or discretionary period described below.

1.6. If you receive a refund in accordance with this Policy, access to the relevant Product will cease.

2. Country-Specific Rules

2.1. Where local consumer protection laws grant unconditional “withdrawal” rights, those rights apply and override this Policy and any Supplier policy. Where regional differences apply, Paddle applies the highest standard of protection across the relevant country, which is reflected below.

2.2. European Union / EEA / Switzerland / United Kingdom

2.2.1. Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund. 

2.2.2. The right to withdraw applies to one-off purchases and to the first payment under a Subscription contract. It does not apply to subsequent Subscription payments, except in the circumstances described in section 2.2.3 below.  If a Subscription includes a free trial period, then, as soon as that free trial period ends, you will again have a period of 14 calendar days to exercise your right to withdraw.  

2.2.3. If you completed a Transaction in the UK and have an annual Subscription, you will have a new period of 14 calendar days to exercise your right to withdraw starting the day the Subscription auto-renews for another year. 

2.2.4. The right to withdraw does not apply to the supply of digital content Products that have started to be downloaded, streamed or otherwise used, when you have given express consent to waive your withdrawal rights.

2.2.5. To exercise this right, you must request a refund within 14 days from the date of the Transaction (see section 3 below).

2.3. Turkey / Israel

2.3.1. Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund.

2.3.2. To exercise this right, you must request a refund within 14 days from the date of the Transaction (see section 3 below).

2.4. South Korea / Brazil / China

2.4.1. Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.

2.4.2. To exercise this right, you must request a refund within 7 days from the date of the Transaction (see section 3 below).

2.5. Canada

2.5.1. Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.

2.5.2. To exercise this right, you must request a refund within 7 days from the date of the Transaction (see section 3 below).

2.5.3. You acknowledge having received access to a French version of this Policy. Vous reconnaissez avoir reçu une version française de cette politique et avoir demandé.

2.6. Singapore

2.5.1. Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access and receive a full refund.

2.5.2. To exercise this right, you must request a refund within 5 days from the date of the Transaction (see section 3 below).

3. How to Withdraw and Request a Refund

3.1. To withdraw, cancel and/or request a refund, contact us using one of the following methods:

• use the “View receipt” or “Manage subscription” link in your Transaction confirmation email;

• submit a request via the support link provided in your receipt or within your account’s billing page; or

• visit here and select the “Request refund” option.

3.2. If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.

3.3. Our transaction records will be used to verify eligibility and timing but will not override your statutory rights.

3.4. If you are not sure of the details of your Transaction or whether you are eligible for a refund, please contact us here and we will do our best to help.

3.5. If a transaction is not eligible for a refund, you may still cancel the subscription at any time to prevent future billing. The cancellation will take effect at the end of the billing period of your subscription, and will prevent any further payments from being taken. 

4. Refunds for Technical or Product Defects

If you experience persistent technical issues with the Product you purchased using the Services or a material defect that prevents you from accessing the features or benefits as described, please:

• contact the us first to attempt to resolve the issue or request a refund;

• if the issue cannot be resolved, contact Paddle’s support team (see section 3 above) and provide details of the issue and any response received from the Supplier;

• where there is evidence of a material technical or Product defect, Paddle will issue a refund in accordance with applicable consumer protection laws.

5. Add-Ons and One-Time Transactions

5.1. Add-ons linked to a main Subscription expire when the main Subscription ends, unless otherwise stated.

5.2. Refund eligibility for add-ons and one-time Transactions follows the same criteria as the main Transaction, unless local law provides otherwise.

5.3. Items that are delivered and fully accessible immediately may be non-refundable once delivered, except where required by law.

6. Chargebacks and Payment Disputes

6.1. We encourage you to contact Paddle prior to raising a request for a chargeback or raising a dispute with your bank, card issuer or other payment provider.

6.2. If you initiate a chargeback or payment reversal, access to the relevant Product may be temporarily suspended while the matter is reviewed.

6.3. On receipt of the chargeback or dispute, Paddle will provide the payment provider with payment details and, where relevant, your consent to waive statutory rights. 

6.4. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.

7. Discretionary Refunds

7.1. We may, at our sole discretion, issue a refund if a request is submitted 15 days or more after of your Transaction date. Submission of a request does not guarantee a refund.

7.2. All refund requests are reviewed on a case-by-case basis. wemay consider relevant factors including the nature of the Product, the reason for the request, usage or consumption, and any applicable contractual terms. We may approve a refund in full, approve a partial refund, or decline the request.

7.3. Any discretionary refund granted is voluntary and does not create an obligation to provide refunds in the future, including for similar requests. Paddle’s decision to issue (or not issue) a refund does not waive any rights or remedies Paddle may have under applicable agreements or law.

8. Updates to this Policy

8.1. We may update this Policy from time to time.

8.2. The version in effect at the time of your Transaction governs that transaction. We recommend saving or printing a copy for your records.