TERMS OF USE

1. INTRODUCTION

These Terms of Use ("Terms") govern your access to and use of this website CostBetter app and addin, operated by Textuit Ltd, a company registered in England and Wales with registered number 17081478 and registered office at Uhy Williamson Croft, York House, 20 York Street, Manchester, England, M2 3BB ("we", "us", "our").

By using this Website and or the app/addin, you agree to be bound by these Terms. If you do not agree, you must not use the Website, app or addin.

2. ABOUT THIS WEBSITE AND THE APP/ADDIN

This Website provides information about our software products and services aimed at legal professionals and law firms.

Content on this Website is provided for general information purposes only.

The app and addin are provided to assist with costs drafting. Textuit accepts no responsibility for the documents you produce using its products.

3. USE OF THE WEBSITE

You agree to use the Website lawfully and must not:

• misuse the Website by introducing viruses, trojans, or other harmful material;

• attempt unauthorised access to the Website, server, or databases;

• interfere with the Website’s operation or security;

• use automated systems (e.g. scraping, bots) without permission;

• use the Website in any way that breaches applicable law or regulation.

We reserve the right to suspend or restrict access where misuse is suspected.

4. INTELLECTUAL PROPERTY

All intellectual property rights in the Website and its content (including text, graphics, logos, and software) are owned by or licensed to us.

You may:

• view and download content for personal or internal business use only.

You must not:

• reproduce, distribute, or modify content without our prior written consent;

• use our branding without permission.

5. NO RELIANCE ON INFORMATION

The content on this Website is not intended to constitute legal advice.

No solicitor-client or other professional relationship is created through use of this Website.

While we make reasonable efforts to keep information up to date, we make no representations, warranties, or guarantees (express or implied) that the content is accurate, complete, or current.

6. LINKS TO THIRD-PARTY WEBSITES

This Website may contain links to third-party websites.

We have no control over and accept no responsibility for the content, policies, or practices of third-party websites.

7. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for any liability that cannot be excluded under English law.

To the extent permitted by law, we exclude all implied conditions, warranties, representations, or other terms that may apply to the Website.

We will not be liable for:

• loss of profits, sales, business, or revenue;

• business interruption;

• loss of anticipated savings;

• loss of goodwill; or

• any indirect or consequential loss.

8. AVAILABILITY

We do not guarantee that the Website will always be available or uninterrupted.

We may suspend, withdraw, or restrict availability for business or operational reasons.

9. SECURITY

While we implement appropriate security measures, you acknowledge that transmission of information over the internet is not completely secure.

You submit information at your own risk.

10. CHANGES TO THESE TERMS

We may revise these Terms at any time by updating this page.

You are expected to check this page periodically to take notice of any changes.

11. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

12. JURISDICTION

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or related to use of the Website.

13. CONTACT

For queries about these Terms, please contact:
enquiries@costbetter.co.uk

REFUND POLICY

1. Global Refund Policy

1.1. Unless required by applicable law and as set out below, all Transactions are non-refundable and non-exchangeable.

1.2. We may issue refunds if you exercise an applicable statutory withdrawal or refund right (see section 2 below) and/or request a refund within 14 days from the date of the Transaction. If you exercise this right, you will receive a full refund of the relevant Charges you have paid to us, unless during that 14-day period, you started downloading, streaming, using or benefiting from the Product, when during your Transaction you agreed for us to make the Product available for your use before the end of that 14-day period.

1.3. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

1.4. This Policy does not affect consumer rights in relation to Products which are not as described, faulty or not fit for purpose (see section 4 below).

1.5. Refund requests must be made within the applicable statutory or discretionary period described below.

1.6. If you receive a refund in accordance with this Policy, access to the relevant Product will cease.

2. Country-Specific Rules

2.1. Where local consumer protection laws grant unconditional “withdrawal” rights, those rights apply and override this Policy and any Supplier policy. Where regional differences apply, Paddle applies the highest standard of protection across the relevant country, which is reflected below.

2.2. European Union / EEA / Switzerland / United Kingdom

2.2.1. Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund. 

2.2.2. The right to withdraw applies to one-off purchases and to the first payment under a Subscription contract. It does not apply to subsequent Subscription payments, except in the circumstances described in section 2.2.3 below.  If a Subscription includes a free trial period, then, as soon as that free trial period ends, you will again have a period of 14 calendar days to exercise your right to withdraw.  

2.2.3. If you completed a Transaction in the UK and have an annual Subscription, you will have a new period of 14 calendar days to exercise your right to withdraw starting the day the Subscription auto-renews for another year. 

2.2.4. The right to withdraw does not apply to the supply of digital content Products that have started to be downloaded, streamed or otherwise used, when you have given express consent to waive your withdrawal rights.

2.2.5. To exercise this right, you must request a refund within 14 days from the date of the Transaction (see section 3 below).

2.3. Turkey / Israel

2.3.1. Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund.

2.3.2. To exercise this right, you must request a refund within 14 days from the date of the Transaction (see section 3 below).

2.4. South Korea / Brazil / China

2.4.1. Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.

2.4.2. To exercise this right, you must request a refund within 7 days from the date of the Transaction (see section 3 below).

2.5. Canada

2.5.1. Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.

2.5.2. To exercise this right, you must request a refund within 7 days from the date of the Transaction (see section 3 below).

2.5.3. You acknowledge having received access to a French version of this Policy. Vous reconnaissez avoir reçu une version française de cette politique et avoir demandé.

2.6. Singapore

2.5.1. Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access and receive a full refund.

2.5.2. To exercise this right, you must request a refund within 5 days from the date of the Transaction (see section 3 below).

3. How to Withdraw and Request a Refund

3.1. To withdraw, cancel and/or request a refund, contact us using one of the following methods:

• use the “View receipt” or “Manage subscription” link in your Transaction confirmation email;

• submit a request via the support link provided in your receipt or within your account’s billing page; or

• visit here and select the “Request refund” option.

3.2. If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.

3.3. Our transaction records will be used to verify eligibility and timing but will not override your statutory rights.

3.4. If you are not sure of the details of your Transaction or whether you are eligible for a refund, please contact us here and we will do our best to help.

3.5. If a transaction is not eligible for a refund, you may still cancel the subscription at any time to prevent future billing. The cancellation will take effect at the end of the billing period of your subscription, and will prevent any further payments from being taken. 

4. Refunds for Technical or Product Defects

If you experience persistent technical issues with the Product you purchased using the Services or a material defect that prevents you from accessing the features or benefits as described, please:

• contact the us first to attempt to resolve the issue or request a refund;

• if the issue cannot be resolved, contact Paddle’s support team (see section 3 above) and provide details of the issue and any response received from the Supplier;

• where there is evidence of a material technical or Product defect, Paddle will issue a refund in accordance with applicable consumer protection laws.

5. Add-Ons and One-Time Transactions

5.1. Add-ons linked to a main Subscription expire when the main Subscription ends, unless otherwise stated.

5.2. Refund eligibility for add-ons and one-time Transactions follows the same criteria as the main Transaction, unless local law provides otherwise.

5.3. Items that are delivered and fully accessible immediately may be non-refundable once delivered, except where required by law.

6. Chargebacks and Payment Disputes

6.1. We encourage you to contact Paddle prior to raising a request for a chargeback or raising a dispute with your bank, card issuer or other payment provider.

6.2. If you initiate a chargeback or payment reversal, access to the relevant Product may be temporarily suspended while the matter is reviewed.

6.3. On receipt of the chargeback or dispute, Paddle will provide the payment provider with payment details and, where relevant, your consent to waive statutory rights. 

6.4. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.

7. Discretionary Refunds

7.1. We may, at our sole discretion, issue a refund if a request is submitted 15 days or more after of your Transaction date. Submission of a request does not guarantee a refund.

7.2. All refund requests are reviewed on a case-by-case basis. wemay consider relevant factors including the nature of the Product, the reason for the request, usage or consumption, and any applicable contractual terms. We may approve a refund in full, approve a partial refund, or decline the request.

7.3. Any discretionary refund granted is voluntary and does not create an obligation to provide refunds in the future, including for similar requests. Paddle’s decision to issue (or not issue) a refund does not waive any rights or remedies Paddle may have under applicable agreements or law.

8. Updates to this Policy

8.1. We may update this Policy from time to time.

8.2. The version in effect at the time of your Transaction governs that transaction. We recommend saving or printing a copy for your records.

COSTBETTER - TERMS AND CONDITIONS

Last updated: May 2026

These Terms and Conditions ("Terms") govern your use of CostBetter, a desktop

application published by Textuit Ltd ("Textuit", "we", "us", "our"). By

downloading, installing, or using CostBetter, you agree to be bound by these

Terms. If you do not agree, do not install or use the software.

1. LICENCE GRANT

1.1 Textuit grants you a limited, non-exclusive, non-transferable,

revocable licence to install and use CostBetter on up to two (2)

Windows devices, subject to a valid subscription.

1.2 This licence is personal to the individual or organisation that

purchased the subscription. You may not sublicense, resell, or

distribute the software to third parties.

1.3 The licence is conditional on payment of the applicable subscription

fee. If your subscription expires or is cancelled, your licence to

use the software ends.

2. SUBSCRIPTION AND PAYMENT

2.1 CostBetter is offered on a monthly subscription basis. Payments are

processed by Paddle (Paddle.com Market Limited), our authorised

reseller and merchant of record.

2.2 Paddle handles all billing, invoicing, VAT, and refund queries. By

purchasing a subscription, you also agree to Paddle's terms of

service (https://www.paddle.com/legal/terms).

2.3 You may cancel your subscription at any time. Cancellation takes

effect at the end of the current billing period.

2.4 Promotional or trial codes may be offered from time to time. These

are subject to any additional conditions stated at the time of issue.

3. PERMITTED USE

3.1 You may use CostBetter for its intended purpose: processing legal

billing data and generating costs documents, bills of costs, eBills,

precedent forms, chronologies, and related outputs.

3.2 You may not:

(a) reverse engineer, decompile, or disassemble the software;

(b) modify, adapt, or create derivative works based on the software;

(c) remove or alter any proprietary notices, labels, or markings;

(d) use the software for any unlawful purpose;

(e) attempt to circumvent the licensing or activation mechanism.

4. DATA HANDLING AND PRIVACY

4.1 Local Processing. CostBetter processes all data locally on your

machine. No client data, file contents, or document data is

transmitted to Textuit or any third party at any time.

4.2 No Telemetry. CostBetter does not collect analytics, usage data,

telemetry, or any form of tracking information.

4.3 Network Connections. CostBetter makes only two types of network

connection:

(a) Licence validation: the software contacts the Cryptlex licence

server over HTTPS to verify your licence status. Only a machine

identifier and licence key are transmitted. No personal or client

data is included.

(b) Legal news feeds: the software fetches publicly available RSS

news feeds over HTTPS. No user data is sent in these requests.

4.4 Licensing Provider. Licence validation is provided by Cryptlex Inc.,

which is SOC 2 Type II certified. Only machine identifiers and

licence keys are processed by Cryptlex. Cryptlex is GDPR-compliant

and a Data Processing Agreement (DPA) is available on request.

4.5 Data at Rest. All files you create or process with CostBetter remain

on your local file system under your control. Textuit has no access

to any data on your machine.

4.6 GDPR. Because CostBetter does not transmit, collect, or store any

user content data, Textuit does not act as a data processor in

respect of your client data. For licensing data enquiries or subject

access requests, contact support@costbetter.co.uk.

4.7 Application Logs. CostBetter maintains a local log file on your

machine for troubleshooting purposes. This log records application

events (start, stop, errors) but does not record client data content.

The log file is never transmitted to Textuit.

5. INTELLECTUAL PROPERTY

5.1 CostBetter, including all code, design, documentation, and associated

materials, is the intellectual property of Textuit Ltd and is

protected by copyright and other intellectual property laws.

5.2 These Terms do not transfer any ownership rights to you. You receive

only the licence granted in Section 1.

5.3 Any documents or outputs generated by CostBetter from your data

belong to you (or your clients, as applicable). Textuit claims no

rights over your output.

6. UPDATES

6.1 Textuit may release updates to CostBetter from time to time. Updates

may include bug fixes, new features, or security improvements.

6.2 All updates are digitally signed with an Extended Validation (EV)

code signing certificate issued to Textuit Ltd. You can verify the

publisher identity via the digital signature on any CostBetter

executable.

7. WARRANTY DISCLAIMER

7.1 CostBetter is provided "as is" and "as available" without warranty

of any kind, express or implied, including but not limited to

warranties of merchantability, fitness for a particular purpose,

or non-infringement.

7.2 Textuit does not warrant that the software will be error-free,

uninterrupted, or free of harmful components.

7.3 You are responsible for verifying the accuracy of any outputs

generated by CostBetter. The software is a productivity tool and

does not constitute legal advice.

8. LIMITATION OF LIABILITY

8.1 To the maximum extent permitted by law, Textuit shall not be liable

for any indirect, incidental, special, consequential, or punitive

damages arising from or related to your use of CostBetter.

8.2 Textuit's total aggregate liability under these Terms shall not

exceed the amount you have paid to Textuit in subscription fees

during the twelve (12) months preceding the claim.

8.3 Nothing in these Terms excludes or limits liability for death or

personal injury caused by negligence, fraud, or any other liability

that cannot be excluded by law.

9. TERMINATION

9.1 You may stop using CostBetter at any time by uninstalling the

software and cancelling your subscription.

9.2 Textuit may terminate your licence if you breach these Terms. On

termination, you must uninstall all copies of the software.

9.3 Sections 5, 7, 8, and 10 survive termination of these Terms.

10. GENERAL

10.1 Governing Law. These Terms are governed by the laws of England and

Wales.

10.2 Disputes. Any disputes arising from these Terms shall be subject to

the exclusive jurisdiction of the courts of England and Wales.

10.3 Entire Agreement. These Terms constitute the entire agreement between

you and Textuit regarding CostBetter and supersede any prior

agreements or understandings.

10.4 Changes to Terms. Textuit may update these Terms from time to time.

The current version will always be available at costbetter.co.uk.

Continued use of the software after changes constitutes acceptance

of the updated Terms.

10.5 Severability. If any provision of these Terms is found to be invalid

or unenforceable, the remaining provisions shall remain in full

force and effect.

10.6 Contact. For questions about these Terms, contact:

‍ ‍support@costbetter.co.uk

Textuit Ltd

England and Wales